Post date: 5th May 2020
Until now, during this Coronavirus crisis, in the majority of cases we have cancelled appointments and re-booked them. This meant that some patients saw their appointments cancelled for a second time due to the ongoing disruption caused by Covid-19.
Patient appointments are now being cancelled and patients placed in a ‘holding position’, until we have finalised our appointment plan for safe reopening post Covid-19.
This process is the same for all of our patients. When rebooking, we will then prioritise emergency patients, those who are mid treatment, and patients who are due for their routine check-up. These patients will be invited to attend in order of which month their appointment was due.
Patients who have already been moved that were in the middle of treatment, or now overdue their routine care appointment will need to be seen as a priority when we re-open. Patients who are mid treatment may need urgent attention and be awaiting our call.
If you require urgent attention and cannot manage this issue yourself, please get in touch so that we can ensure you receive the care you need.
If you have an appointment coming up soon or are due routine care, there will be a delay and we apologise for this. Our team continue to work hard to monitor our holding list and get your appointment rebooked as soon as possible.
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